ELALA E-SCOOTER TAG

Elala Luggage / Scooter – Official
Warranty Policy (Malaysia)

1-Year One-to-One Exchange Warranty

At Elala, we stand behind the quality and durability of our smart
rideable luggage and scooters. All Elala products sold in Malaysia come with a 1-year
one-to-one exchange warranty from the date of purchase.

Warranty Coverage Includes:

This warranty covers manufacturing defects in materials and
workmanship under normal, intended use, including:

• Battery and charging system
• Motor and electronic control
  system
• Frame and structural components
• Motherboard and internal wiring
• Wheels, handles, and key drive mechanisms

If a verified defect occurs within the warranty period, Elala will
replace the unit or component with a new or refurbished product of equal or
better condition, at Elala’s discretion.

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What Is Not Covered:

This warranty does not apply to:

• Damage from misuse, abuse,
  accident, or water exposure
• Unauthorized modifications or
  repair attempts
• Normal wear and tear (e.g.,
  scratches, tires, decals, hinges)
• Use for rental, commercial, or
  competitive purposes
• Loss or theft

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Warranty Claim Process

All warranty claims must be made through Elala and submitted to support@elala.my. Customers are required to provide:

Proof of purchase (e.g., invoice or receipt)

Clear photos or videos showing the defect or damage

Product serial number (if applicable)

Before submitting a formal claim, you are encouraged to contact Elala
Support at support@elala.my, as some issues may have a simple fix
that avoids the need for a claim.

Elala will not replace any part or product without first receiving and
verifying photographic or video evidence of the issue.

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Shipping & Replacement Conditions

In the event that processing a warranty claim requires shipping, any
shipping charges are the responsibility of the customer. Elala may offer discounted
shipping labels to assist with return logistics.

During the 1-year limited warranty period, Elala will either:

• Repair any defective frame, part, or
  unit, or
• Replace it with the same model or the
  closest comparable model or component available.

Elala reserves the right to use scratch-and-dent or refurbished stock when replacing a unit or part under
warranty, provided the function is not affected. Final warranty decisions will
be made by an authorized Elala service technician or representative.

⚠️ Note: Elala does not cover installation or
labor fees for repairs or replacements done by third parties or the
customer.